Data Processing Agreement

1. Definitions

This Data Processing Agreement ("DPA") governs the processing of personal data by BotDesk on behalf of our customers in connection with our services.

2. Scope and Application

This DPA applies to all processing of personal data carried out by BotDesk when providing services to customers, in accordance with applicable data protection laws including GDPR.

3. Data Processing

BotDesk will:

• Process personal data only in accordance with your instructions
• Implement appropriate technical and organizational measures
• Ensure confidentiality of personal data
• Assist you in responding to data subject requests
• Notify you of any data breaches without undue delay

4. Security Measures

We implement industry-standard security measures including encryption, access controls, regular security audits, and employee training to protect personal data.

5. Sub-processors

We may engage sub-processors to assist in providing our services. We ensure all sub-processors are bound by similar data protection obligations.

6. Data Subject Rights

We will assist you in fulfilling data subject rights requests, including access, rectification, erasure, and data portability requests.

7. Data Retention

We will retain personal data only for as long as necessary to provide our services or as required by law.

8. Contact

For questions about this DPA, contact us at:

Email: privacy@botdesk.co