Powerful Features

BotDesk combines powerful AI with intuitive design to deliver exceptional customer support. Built for modern teams who need to scale without compromising quality.

Features

Everything You Need

Comprehensive features to power your customer support operations

Unified Inbox

Manage all customer conversations from WhatsApp, Messenger, Instagram, Telegram, Email, Slack, and Web Chat in one powerful interface.

  • Real-time message synchronization across all channels
  • Contact management with conversation history
  • Message search and filtering
  • Conversation assignment and routing
  • Internal notes and tags

AI-Powered Responses

Let AI handle customer inquiries 24/7 with intelligent responses trained on your knowledge base.

  • GPT-5, Claude Opus 4.5, Gemini 3 Pro & DeepSeek-V3
  • Custom training on your documents and data
  • Multi-language support (50+ languages)
  • Context-aware conversations with memory
  • Automatic language detection and translation

Advanced Analytics

Track performance metrics, conversation topics, sentiment analysis, and customer satisfaction with real-time dashboards.

  • Real-time conversation analytics
  • Topic clustering and trending issues
  • Sentiment analysis and CSAT tracking
  • Response time and resolution metrics
  • Custom reports (CSV & PDF export)

Team Collaboration

Work together with your team to provide the best customer experience with role-based access control.

  • Workspace management for multiple teams
  • Role-based permissions (Admin, Agent, Viewer)
  • Conversation assignment and routing rules
  • Internal notes and @mentions
  • Team performance metrics

Omnichannel Deployment

Deploy your AI agent across multiple channels with a single configuration. One chatbot, everywhere.

  • Customizable web chat widget
  • WhatsApp Business API integration
  • Facebook Messenger & Instagram DMs
  • Telegram, Slack, Line & Email
  • Help center pages and knowledge bases

Automation & Actions

AI that takes action: create calendar events, send emails, update CRM, process payments, and more.

  • Google Calendar event creation
  • Gmail & email automation
  • HubSpot CRM synchronization
  • Shopify order tracking
  • Stripe payment processing
  • Google Sheets & Airtable logging

Flexible Knowledge Base

Train your AI with multiple data sources for accurate and relevant responses.

  • Document upload (PDF, DOCX, TXT, CSV)
  • Website scraping with auto-updates
  • Custom Q&A pairs management
  • Text snippets and templates
  • Advanced document parsing (tables, images)

Security & Compliance

Enterprise-grade security with data encryption, privacy compliance, and regular security audits.

  • End-to-end encryption at rest and in transit
  • GDPR compliant with data deletion
  • Two-factor authentication (2FA)
  • API key rotation and access control
  • Regular security audits and updates

Quick Replies & Templates

Speed up your support with pre-built message templates and quick replies for common scenarios.

  • Custom quick reply shortcuts
  • WhatsApp approved message templates
  • Interactive buttons and menus
  • Messenger tags for notifications
  • Template variables and personalization

Real-Time Monitoring

Monitor active conversations, AI performance, and team activity in real-time.

  • Live conversation dashboard
  • Real-time notifications (email, Slack)
  • AI confidence scores and fallback triggers
  • Active user tracking
  • Performance alerts and monitoring

Ready to transform your customer support?

Start your free trial today and see how BotDesk can help you deliver exceptional customer experiences at scale.