Privacy Policy

1. Introduction

BotDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Payment information (processed securely through third-party providers)
• Content you upload (documents, knowledge base materials)
• Chatbot configurations and settings

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Log files and error reports

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only:

• With service providers who assist in operating our platform
• When required by law or to protect our rights
• In connection with a business transfer or merger
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability

7. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@botdesk.co
Address: BotDesk, Inc.