Terms of Service

Agreement to Terms

By accessing or using BotDesk's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the service.

These Terms apply to all users of BotDesk, including account owners, administrators, end-users, and visitors to our website.

Description of Service

BotDesk provides an AI-powered chatbot platform that allows users to create, deploy, and manage conversational AI agents across multiple channels:

  • Messaging Platforms: WhatsApp, Messenger, Instagram, Telegram, Slack
  • Web Channels: Chat widgets, help pages, knowledge bases
  • AI Features: Natural language processing, multi-language support, sentiment analysis
  • Integrations: CRM systems, e-commerce platforms, calendar scheduling

User Accounts

To use our services, you must:

  • Be at least 18 years old or have parental consent
  • Provide accurate and complete information
  • Maintain the security of your account
  • Not share your account credentials
  • Notify us immediately of any unauthorized access

Acceptable Use

You agree not to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code or viruses
  • Attempt to gain unauthorized access
  • Use the service for spam or harassment
  • Reverse engineer or copy our services

Payment Terms

Subscription fees are billed in advance on a monthly or annual basis. All payments are non-refundable except as required by law. We reserve the right to modify pricing with 30 days notice.

Intellectual Property

BotDesk retains all rights to our platform, software, and services. You retain all rights to your content. By using our service, you grant us a license to use your content solely to provide our services.

Termination

We may terminate or suspend your account at any time for violations of these Terms. You may cancel your account at any time through your account settings.

Limitation of Liability

BotDesk is provided "as is" without warranties. We are not liable for indirect, incidental, or consequential damages arising from your use of our services.

Contact Us

For questions about these Terms, please contact us at:

Email: legal@botdesk.co